Customer Services
Service
WJS Enterprises, Inc is both a Canon Dealer and a Lexmark Business Solutions Dealer. Are you having an issue with your current equipment? Simply click on the TOOLS above to “Place a Service Call”. Please let our award winning service department troubleshoot your issue.
Supplies
We ship out supplies via UPS daily. Do you need to place toner order? Or maybe it’s a rush order? WJS can handle it either way. Simply click on the HAND TRUCK above to “Place a Supply Order”.
Call Me Back
Maybe you just have a simple question or need assistance. WJS can return your phone call or forward your request to the necessary department. Simply click on the PHONE above and enter your contact information.
Meter Entry
Simply click the ODOMETER above to enter the meter reads of your Canon or Lexmark equipment. Please note that many models can automate this task. If interested in Meter Automation, click here for more information.
Remote Support
In over your head? Maybe we can assist via a remote session. Contact our support staff to determine the best way to correct your issues. Many times, it is a simple and less expensive way for current customers to get support. Please note that remote support is a great technology, but depending on your needs, an on-site visit may still be required.
Customer Login
Simply click on the e-INFO LOGIN button above if you are a current registered customer with the WJS e-INFO customer portal. If you wish to request an e-INFO Login, simply click here.
Online Payments
Simply click here to begin your online payment process. We accept most credit cards and ACH payments are also available. All transactions are handled on a secure hosted payment website.
Connectivity Support
Do you need assistance configuring your Lexmark or Canon equipment on your network? The first step is getting some key information about your network. Simply click on the NETWORK JACK above and complete the required form. WJS will be glad to support you in your time of need. The form is fillable, so simply type your information into the fields and send it back to WJS via email to: service@wjsenterprises or fax to: (504) 733-8911 once completed.
Service and Support
Recognizing the diverse support requirements for today’s connected office environment, WJS offers a variety of service contract options and customized programs to fit your unique requirements. Staffed by skilled technicians and experienced system engineers, WJS is prepared to provide quick solutions and repairs. Our technicians are factory certified by both Canon, HP, and Lexmark. WJS also employs a part-time technical instructor, who provides our staff with regular technical advice and training on our entire product line.
Service Technology
Our service technicians are in constant communication with our service dispatcher. By investing in the RemoteTech software, we truly have your needs and concerns at hand. Our team members have the ability to view all information related to you and your equipment. This vital information may include call history, site requirements, and other special concerns related to your business. They are also able to enter and complete service invoices by simply accessing their smartphones. WJS also integrates all Canon products with the imageWARE Remote service. This service monitors your equipment’s daily operation and alerts WJS of meter reads, errors, misfeeds and when firmware updates are required. The imageWARE Remote service is currently available to our Canon customers at no additional charge.
Service Maintenance Agreements
Protect your investment and maximize its value with a WJS Maintenance Agreement. The agreement normally covers:
On-Site Service Calls
Preventative Maintenance
Parts
Labor
Toner
Data Collection Agent
Other optional agreements may include:
Blocks of Time for Connectivity
Weekend and After Hours Services
Print Management or Output Management
Service Request
To place a service call or request technical support, you may call (504) 837-5666 (New Orleans Area) or (225) 752-0957 (Baton Rouge Area). You may also use our “Place A Service Call” form or use the eINFO Customer Portal, a WJS web-based account management tool provided to our clients.
Our eINFO Customer Portal allows authorized personnel online access day or night, seven days a week. Once logged in, you will be able to:
Place Service Calls
Enter Meter Reads
Order Supplies
View Equipment Information
For a fully automated option, please consider our Printanista software plan. Printanista is data collection agent that will monitor your WJS supported equipment. The data gathered will facilitate automated supply orders, collect meter readings and monitor critical errors related to your devices. Contact WJS today for additional information or to setup an installation at 504.837.5666 or supplies@wjsenterprises.com
